Tahoe Swiss Village Utility Customer Information
In June 2024 TCPUD signed a purchase and sale agreement with Tahoe Swiss Village Utility, Inc. (TSVU) for the transfer of the two TSVU-owned water systems to TCPUD. This includes the Tahoe Swiss Village Utility and the Glenridge Park Water Company. The two water systems serve the communities of Tahoe Pines, Tahoe Swiss, and Glenridge Park Estates. The California Public Utilities Commission approved the official transfer of ownership at their January 30, 2025 meeting.
New Billing Structure and Rate Information
TCPUD bills water customers monthly and sends a combined water and sewer bill. Customers will receive a single monthly bill for both water and sewer services.
Please note, customers may have received or will be receiving their first combined monthly bill for sewer and water services in early February 2025.
Water Rate Assistance Program for Low-Income Customers
Customers With Existing Water Meters
We understand that some current TSVU customers have water meters. These existing meters are not compatible with TCPUD’s meter-reading technology and cannot be used. We will transition all TSVU customers to the TCPUD unmetered water rate. TCPUD will work with existing metered customers to replace their meters in 2025.
Customers Without Existing Water Meters
TCPUD is in the planning stages to install new meters on all unmetered connections in these two water service areas. Our Five-Year (2025-2029) Capital Improvement Plan includes this project, but we have not determined an estimated start date for installation.
Customers With Fire Line Service
Customers with separate fire protection lines will be charged TCPUD’s private fire protection monthly rate, in addition to the monthly Unmetered Rate.
Accurate Billing Information
The TCPUD billing team is working to ensure customer records are complete. Records provided by TSVU during the transition period may have incomplete or incorrect billing information. It is the customer’s responsibility to review your first combined water and sewer bill. Contact us immediately if you believe there are any errors.
Chlorination
We understand that having a chlorine-free system is important to TSVU customers. We have no plans for regular chlorination in either of the two water systems. Exceptions may include emergency situations, or as mandated by the State Water Resources Control Board.
Contact Info
Leaks or Water Pressure Issues
For questions or concerns about water delivery, leaks, or water pressure issues, contact Wendy Murphy by email or call 530-580-6278.
For after-hours issues or water emergencies call 530-546-1215.
Billing Questions
For billing or new service inquiries contact TCPUD Billing by email or call 530-580-6277.
Additional Questions
If you have any other questions, please contact Aaron Hussmann by email or call 530-580-6291.